Refund and Returns Policy
Introduction
This Refund and Returns Policy outlines the terms and conditions governing returns, refunds, and exchanges for products purchased from https://www.dexra.store. By making a purchase, you agree to comply with this policy.
Return Eligibility
Timeframe
Items may be returned within 30 days of the original purchase date. The product must be in its original condition, unused, and with all tags and packaging intact.
Non-Returnable Items
The following items are not eligible for return:
- Personalized or custom-made products
- Digital downloads or software
- Items marked as final sale
- Products damaged due to customer misuse
Return Process
Initiating a Return
To initiate a return, contact our customer service team at [email protected] or +1 (773) 464-4228. You must provide your order number and reason for return.
Shipping Responsibilities
Customers are responsible for return shipping costs unless the return is due to our error. We recommend using a trackable shipping service and purchasing shipping insurance.
Refunds
Processing Time
Refunds will be processed within 10 business days after we receive and inspect the returned item. The refund will be issued to the original payment method.
Partial Refunds
Partial refunds may be issued if the returned item shows signs of use, damage, or missing components not attributable to shipping or manufacturing defects.
Exchanges
Exchanges are subject to product availability. To request an exchange, follow the standard return process and specify the desired replacement item. Additional charges may apply for price differences.
Damaged or Defective Items
If you receive a damaged or defective product, contact us within 7 days of delivery at [email protected]. Provide photos of the damage and your order details. We will arrange for a replacement or refund at our discretion.
Contact Information
For questions about this policy, contact us at:
- Email: [email protected]
- Phone: +1 (773) 464-4228
- Address: 8044 East Park Lane, Chicago, Illinois 60614, United States
Policy Updates
https://www.dexra.store reserves the right to modify this policy at any time. Continued use of our services constitutes acceptance of any changes.